Book a Demo AI RECEPTIONIST · PERSONAL INJURY
The paid injury lead cools in minutes and signs with whoever answers first. Your AI receptionist for personal injury law firms captures the accident lead, runs the MVA intake, and books the sign-up — inside Clio, MyCase, Filevine.
One demo line · every law-firm workflow
Try: “I need a consultation about a car accident.”
No signup, no sales rep — just call it.
Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
Thank you for calling Harper & Lane. This is James, the firm's virtual assistant. How can I help you today?
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Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your case-management & intake system. 270+ integrations.
CASEpeerClCloudLex
Filevine
LitifyNeNeosCGClio Grow
LawmaticsLDLead Docket
SalesforceSmSmartAdvocateCalendlyDoDocusignTwilioGBGoogle Business ProfileZaZapierThe lead line
Every one is a signed case or a wasted click — decided by whether someone answers, in the caller’s language, before they reach the next firm on the results page.
A paid lead on a closing clock, calling several firms at once. Whoever answers first and runs the intake usually signs the case.
A Spanish-speaking claimant most firms lose in the first minute — captured instantly when the line answers in their language.
The question every caller asks — and the one an intake line must never answer. Captured and routed to an attorney, never estimated by a machine.
A time-sensitive matter where the incident date and statute-of-limitations window have to be flagged tonight.
A warm referral that should be captured and booked after hours, not lost to a voicemail box until morning.
The lead you paid the most for is the one that calls when your intake team is gone. A system should answer it in seconds — and the “what’s it worth?” question should always go to an attorney. See the AI phone agent
What is an AI receptionist for personal injury law firms?
An AI receptionist for personal injury law firms answers every lead the instant it lands — a 9 PM paid call, a Sunday referral — in English, Spanish, or 70+ languages, and runs the intake: what happened and when, injuries and treatment, fault, parties and insurance, and how close the statute of limitations is. It books the sign-up consultation, writes the file into CASEpeer, CloudLex, Filevine, or Litify while the lead is warm, and escalates high-value or time-sensitive matters to an intake attorney. It captures the facts for your attorneys to evaluate — and it never estimates what a case is worth, never gives legal advice, never promises an outcome, and never forms the attorney-client relationship. Representation begins with your signed agreement.
The difference a lead feels
A voicemail or answering service
Lumi
A message in the morning is a case signed elsewhere last night. A completed intake with the sign-up booked is the case you keep — and the ad spend that finally paid off.
The paid lead is just the front door
Answering first is where Lumi starts. It keeps going — bilingual intake, SOL flags, sign-up scheduling, lead nurture, and the case-management system you run — always leaving case value to your attorneys.
The lead who calls from the scene, texts photos of the damage that night, and finishes on chat the next day stays one file — and never repeats the wreck.
What happened and when, injuries and treatment, fault, parties and insurance — captured the same disciplined way for every caller, written in live.
English, Spanish, and 70+ more, instantly — so the claimants most firms lose to a language barrier get captured instead of dialing on.
The incident date is logged and a tight SOL window is flagged for your team on intake — a clock that's captured, not a fact box someone fills in later.
Callers who went quiet re-engaged, treatment-status checks, no-show re-books, referral thank-yous — the follow-up that keeps the caseload full.
A serious injury, a tight deadline, a big case — escalated to your intake attorney immediately with the full file attached.
It gathers the facts for your attorneys to evaluate. It never estimates a settlement, predicts an outcome, or promises to 'maximize' anything — that's a legal judgment for your team.
CASEpeer, CloudLex, Filevine, Litify, Neos — leads and intakes land where your attorneys and case managers already work. 270+ tools.
A PI case runs on two clocks
The claimant you paid to reach is comparison-shopping from the ER, and the claim itself is on a filing deadline. Lumi wins the minutes race — and captures what protects the years one.
An injured caller dials three firms at once. The paid lead you spent to earn signs with whoever answers first — usually within minutes, day or night.
Lumianswers in seconds, in English or Spanish, runs the intake, and books the sign-up consult before the lead cools.
Every claim has a filing deadline — often around two years, but it varies by state and case type. Miss it and even a strong case is worth nothing.
Lumicaptures the incident date and details at intake and routes the matter to an attorney — so a time-sensitive case never sits in a voicemail box.
No rip-and-replace
Your case-management system, your intake tools, your calendar — Lumi works inside them, not instead of them. Lumi works on top of the case-management systems PI firms run — CASEpeer, CloudLex, Filevine, Litify, Neos, and more. Leads, intakes, and sign-ups post straight into the systems your attorneys and case managers already trust — 270+ tools in all.
CASEpeerClCloudLexFilevineLitifyNeNeosCGClio GrowLawmaticsSalesforceGBGoogle Business ProfileDoDocusignSwitched on from day one
Live against your intake, the cases you take, and your case-management system from the first call. Tune the qualifying questions, set what escalates to an attorney, or add plays of your own.
Your leads, your math
Three sliders. No email gate. This is the case revenue leaking out of paid leads that hit voicemail — illustrative math, not a case-value estimate.
Case revenue leaking out of missed leads
$16,800/month
$201,600 a year — roughly 33.6 cases signed by whoever answered first, at a conservative 8% of missed leads that would have signed.
Illustrative math on your own inputs — not a case-value estimate. And it’s before the ad spend you burned generating leads that rang out.
Built for a firm advertising for high-value cases
Put an intake agent on your paid leads and the wrong limits become a bar-rules problem fast. Four are wired in before the first lead calls — so intake never turns into practicing law.
Lumi captures the facts for your attorneys to evaluate — it never estimates a settlement, predicts an outcome, or promises to ‘maximize’ anything. Case value is a legal judgment, and it stays with your licensed attorneys.
Reception and intake only: it greets, screens, qualifies, schedules, and routes to an attorney. It answers factual questions about your firm — never legal ones — and surfaces the disclosures you configure.
Lumi makes clear that contacting the firm through the intake line doesn’t by itself create an attorney-client relationship, and the intake isn’t privileged legal advice. Representation begins with your signed agreement.
No unsubstantiated superlatives, no outcome guarantees. Where your firm references results, Lumi surfaces the disclosures you set — including that past results don’t guarantee future outcomes.
Case file · personal injury firm
~100 leads/month · paid search + referrals · before: after-hours voicemail, Spanish-speaking leads lost outright
on the leads where the first minute decides who signs
incident, injuries, fault, insurance, SOL — captured every time
including the Spanish-speaking ones firms usually drop
leads you already paid for, signing with you
“We spend a fortune on leads and we were losing them at night and losing the Spanish-speaking ones outright. Now every lead gets a real conversation in seconds, in their language, the intake is done before my team is in, and the sign-up is booked. The leads we already paid for finally sign with us instead of whoever picked up first.”
Illustrative composite from typical first-quarter results — names and figures are illustrative, not a guarantee of results or case value, until our first public PI-firm case study lands.
Objections, welcome
Never. Lumi is an intake receptionist — it captures the facts of the incident for your attorneys to evaluate, and it does not estimate case value, predict a settlement, promise an outcome, or give any legal advice. It answers factual questions about your firm and books the consult; the legal evaluation stays entirely with your licensed attorneys.
In seconds, every time, day or night — which is the whole point. Studies of lead response commonly find that contacting a lead within the first minute lifts conversion sharply versus even a few minutes later, and personal injury leads are among the fastest-decaying there are. Lumi removes the wait entirely: every call, form, and text is worked the instant it arrives, so speed-to-lead stops depending on who’s at a desk.
Yes — natively, in the same first-minute window as English, plus 70+ other languages across phone, text, chat, and WhatsApp. For firms whose caller base is heavily Spanish-speaking, that means capturing sign-ups other firms drop, with the intake summarized in English in your case-management system so any team member can pick it up.
Your intake, run conversationally: what happened and when, the injuries and any treatment so far, who was at fault, the vehicles or parties and insurance involved, and how close the statute of limitations is. It qualifies against the cases your firm takes, flags anything time-sensitive, and books the sign-up consult with everything attached.
No, and Lumi makes that clear in the language you choose. Reaching your firm through the intake line does not by itself create an attorney-client relationship, and the intake isn’t privileged legal advice — representation begins with your signed agreement and a licensed attorney.
It works on top of the systems PI firms run — CASEpeer, CloudLex, Filevine, Litify, Neos, Clio Grow, and Lawmatics among them. It creates the lead, attaches the intake, flags the SOL, and books the consult. Your system stays the record; Lumi keeps it current. Running something else? Ask — the list keeps growing.
Lumi is positioned strictly as reception and intake — it does not practice law, evaluate cases, or form the attorney-client relationship. It won’t promise outcomes or make unsubstantiated superlative claims, and where your firm references results it surfaces the disclosures you configure (including that past results don’t guarantee future outcomes). Your state bar’s rules govern; the boundaries are yours to set.
Flat monthly pricing, sized to your lead volume and the channels you switch on — not a per-minute meter that punishes a heavy ad month. A solo firm and a high-volume PI shop are scoped differently, so the honest answer depends on your setup. Book a demo, tell us your volume and case-management system, and we’ll put a number in front of you. One signed case typically covers the bill many times over.
Guides & comparisons
Give her the 9 PM lead you paid for and keep losing.
Call the demo line like an injured caller shopping firms — say you were in a wreck, stay vague on the details, switch to Spanish. Watch how fast it answers, what it captures, and how it books the sign-up. Then bring your lead volume and your case-management system to a walkthrough.
(520) 464-4437
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