Book a Demo CONVERSATIONAL AI · FINANCIAL SERVICES
Advisory, lending, payments, and fintech under one regulated agent: account and onboarding requests, disputes, payout status, KYC, lending review. Lumi verifies, resolves, and follows the regulated path — inside your stack.
One demo line · every financial workflow
Try: “I want to open a business account.”
No signup, no sales rep — just call it.
Take an inbound call from a founder exploring Northwind Pay for their business, understand their company, volume, and use case, explain the account tiers and pricing plainly, and route a qualified lead to the right onboarding specialist.
Thanks for calling Northwind Pay — this is Marcus. How can I help you today?
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Take an inbound call from a founder exploring Northwind Pay for their business, understand their company, volume, and use case, explain the account tiers and pricing plainly, and route a qualified lead to the right onboarding specialist.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your CRM, custodial rails, KYC, and back office. 270+ integrations.
WealthboxOrOrion
Salesforce FSCPlPlaidStripeCeCentrexClCloudsquareLeLendSaaSDoDocusignCalendlyThe inbound loop
Different desks, one pattern: a client or a lead whose money and trust are on the line, arriving at every hour and in every language — exactly when your advisors and funding team are heads-down and a voicemail makes it worse.
A service request that has to be verified, captured cleanly, and either actioned within policy or routed to the advisor — not left on a voicemail while the team is in meetings.
A review that takes six emails to book and quietly slips past its date if nobody chases it. Verified, offered a real advisor slot, booked, and confirmed in one conversation.
A new relationship stalled on one unsigned suitability form or a missing ID. Lumi names exactly what's left, sends the secure link, and logs each item as it lands.
A funding lead who submitted to five brokers and goes with the first real callback. Qualified on revenue, time in business, and amount, then booked with your funding team.
A payments or disputed-charge question that has to be authenticated, read from the ledger, explained plainly, and escalated as a structured intake when it's a real dispute.
The request that queues as voicemail is the trust you quietly lose — a slipped review, a stalled onboarding, a merchant funded elsewhere. A system should verify, book, and log these before anything cools.
What is AI customer service for financial services?
AI customer service for financial services firms answers every call, text, and web request the moment it arrives, verifies the caller, and does the work — resolving authorized service questions, booking annual and quarterly reviews against real advisor availability, collecting outstanding KYC and suitability documents, and qualifying prospects and merchant leads — across advisory, lending, payments, and fintech, 24/7 in 70+ languages. It writes a record of every interaction back to Redtail, Wealthbox, Orion, or Salesforce Financial Services Cloud as it works. Crucially it assists and never decides: it gives no investment, suitability, or tax advice, makes no lending, underwriting, or dispute decision, and moves no funds. Anything advice-shaped or time-sensitive routes to the licensed professional by design, on a verified, least-privilege, fully-logged basis, with the regulated edge escalated to a human immediately.
The difference a client feels
A voicemail box or generic bot
Lumi
“An advisor will be in touch” is how responsiveness quietly erodes. A verified answer and a booked review is the client you keep — and the regulated edge already routed to the right person.
Answering the call is just the front door
Whatever a client or lead asks, Lumi handles the administrative work — service, scheduling, onboarding docs, qualification, records — and hands anything that edges toward advice or a decision to the licensed professional, in the caller’s own language.
Phone, web chat, SMS, WhatsApp, email — the client who calls about a statement and texts about a review stays one verified conversation, with the client file carried across all of it.
No account, balance, or status detail is discussed until the caller is authenticated. Only after verification does Lumi answer the service question it's authorized to answer — or route the rest.
KYC identity documents, suitability forms, transfer paperwork — Lumi names what's outstanding, sends a secure link, and logs each item as it arrives, so the file is complete before the meeting starts.
Runs annual and quarterly review outreach, offers real slots from the assigned advisor's calendar, books the meeting, and sends the confirmations and reminders — the ping-pong is gone.
70+ languages, around the clock — the client who calls after hours gets answered in Spanish, Mandarin, or Vietnamese, and the summary lands in your CRM in English for the team.
Redtail, Wealthbox, Orion, Salesforce Financial Services Cloud — plus Plaid, Stripe, and lending CRMs — Lumi reads and writes where your team already works, on least-privilege scopes. No rip-and-replace.
One agent, every financial desk
The motion is the same shape everywhere — verify, answer or capture, book or collect, log the record, route the regulated edge — but the words, the states, and the guardrails change per desk. Here’s where Lumi plugs in across the umbrella.
Client service, review scheduling, and onboarding-doc collection for RIAs and broker-dealers — logged to Redtail or Wealthbox, advice routed to a licensed human.
See advisory qualify · file · bookLending & loan brokersEvery merchant and ISO call answered in seconds, qualified on revenue and time in business, and booked before the deal funds on someone else's paper.
See lending status · KYC · disputesFintech & paymentsReal transaction status, KYC-doc collection, and clean dispute intake for money-movement products — read-only where funds move, the regulated edge escalated.
See fintech Another financial-services desk?Insurance, tax & accounting, mortgage, embedded finance — if it’s regulated and takes client requests, Lumi plugs in the same way.
Talk to usResponsiveness is the whole relationship
The window to keep a client feeling served, and a lead feeling wanted, closes fast and quietly. Lumi answers inside it, every hour of every day; a next-day callback races a client who already felt ignored and a merchant who already funded.
A client calls about a beneficiary change or a review while the whole team is in meetings — or a merchant lead hits at 9 PM from a paid campaign.
still winnableVerified, question answered or captured, review offered, document link sent. Answer this fast and the client feels a firm that always picks up — and the lead stays warm.
still winnableStill recoverable — but the request is queuing as voicemail, the merchant is already talking to a second broker, and the review date is quietly slipping past.
still winnableThe callback races a client who felt ignored and a merchant who funded elsewhere. The review slipped, the onboarding stalled on one form, and the record never made it into the CRM.
gone coldNo rip-and-replace
Your CRM, your custodial and payment rails, your KYC provider, your calendar — Lumi works inside them, not instead of them, on least-privilege scopes. Booked reviews, collected documents, and logged interactions land where your team already works — 270+ tools in all.
WealthboxOrOrionSalesforce FSCPlPlaidStripeCeCentrexClCloudsquareLeLendSaaSDoDocusignCalendlySwitched on from day one
Every play is wired before your first call — inbound service and intake around the clock, plus outbound review outreach that keeps clients on schedule. Turn any one on or off; add your own.
Built for a regulated financial-services firm
A service line on top of a regulated firm needs walls, not improvisation. These four are wired in before the first call — so support never crosses into advice, a lending decision, or a fund movement.
Lumi answers authorized service questions, schedules, collects documents, and captures intake. It never gives investment, suitability, or tax advice, makes no recommendation, and makes no lending, underwriting, credit, or dispute decision — those are your licensed advisors' and credit team's calls, always, by design.
No account or client detail is discussed until the caller is verified with a one-time code. Lumi operates on least-privilege, scoped permissions — it reads and updates only what you allow, and every interaction is written to the client file as an immutable record.
On the payments and fintech side Lumi is read-only: it never moves funds, signs, or touches a key. It reads status and explains a hold — it never adjudicates the hold, clears a flagged transaction, or approves a KYC check.
Anything time-sensitive — trade instructions, distribution or transfer requests, suitability questions, funding decisions, disputes, anything market-facing — escalates immediately to the advisor or backup contact you designate, with the full verified context attached and logged the moment it's made.
Questions, answered
No — and it's built not to. Lumi handles service, scheduling, and information-gathering; anything that edges toward advice, suitability, or recommendations is captured with context and routed to the appropriate licensed professional. You define the boundary explicitly through the autonomy model: actions Lumi completes alone, actions it confirms first, and topics that always transfer to a human. The line sits wherever your compliance posture needs it.
LumiTalk works inside Redtail CRM, Wealthbox, Orion, and Salesforce Financial Services Cloud, among others — creating contacts, logging interactions, setting tasks, and booking meetings against synced calendars. Your existing stack stays untouched; Lumi operates within it rather than beside it. If your firm runs a different combination, raise it in the demo and we'll confirm exactly what the integration supports before anything is signed.
Every conversation Lumi handles produces a structured record — who called, what was discussed, what actions were taken — written back to your CRM automatically, which is stronger documentation than most manual note-taking produces. That said, regulatory obligations differ by registration type and jurisdiction, so we won't hand-wave: bring your compliance requirements to a demo and we'll walk through data handling, retention, and supervision controls point by point.
Urgency is a routing rule, not a judgment call left to chance. Requests you flag as time-sensitive — trade instructions, distribution requests, anything market-facing — trigger immediate escalation to the advisor or backup contact you designate, across whatever channel reaches them. The client isn't told to wait for a callback; they're told exactly what's happening next, and the request is logged the moment it's made.
As a flat monthly subscription tied to the workflows and channels you turn on — not per interaction, so client-communication volume never becomes a cost anxiety. Firms differ enough in size and setup that a generic number would mislead you. Book a demo with a rough sense of your team size and platform stack, and you'll get a firm quote the same conversation.
Guides & comparisons
Give it your service line.
Open the demo and treat it the way your clients do — ask to change a beneficiary, ask to book a review, then push for a recommendation. Then bring your desks and your stack to a walkthrough.
(520) 464-4436
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