AI customer support for Shopify & ecommerce that turns your queue into solved tickets.

We're a Shopify partner, and Lumi works inside WooCommerce, Square, Wix, BigCommerce, Webflow, Squarespace, Adobe Commerce, and Ecwid too. Fulfillment status, inventory, and your product catalog are read and written through the platform so nothing drifts out of sync. Lumi can also run alongside your existing help desk instead of forcing a replacement. Selling on a headless build or a marketplace mix? Bring the details to a demo and we'll map what's supported.

Within boundaries you draw, yes. The autonomy model is explicit per action: you might let Lumi complete exchanges and refunds under a dollar threshold automatically, require a confirmation step above it, and route suspected-fraud patterns to your team every time. Every refund it processes is logged with the reasoning and the conversation attached, so you can audit exactly why any dollar left the till.

Before opening any order, Lumi authenticates — typically a one-time code to the phone or email on the account — and it handles the messy real-world cases, like the shopper who checked out under a spouse's email and doesn't have the order number. No account details or order contents are discussed until verification passes. It's the discipline you'd demand from a human agent, applied without exception.

Lumi answers from your actual catalog data, product notes, and policies — so when a shopper says reviews claim a jacket runs small, it can cite your sizing guidance and help them decide between keeping the medium or switching to the large, then make the change in the same conversation. When your data doesn't contain the answer, it says so and routes the question rather than improvising a guess.

A flat monthly rate tied to the workflows and channels you enable — not per ticket, which matters enormously in a business where Black Friday can multiply volume tenfold overnight. Your support cost stays fixed while your order count grows. For a figure specific to your store, book a demo and bring your monthly ticket volume and platform details.

Lumi doesn't pretend. It's introduced as your store's assistant, writing in your brand's tone, and shoppers grade you on something else entirely: whether the tracking link showed up in twelve seconds and the exchange got sorted in one thread instead of five. When a conversation genuinely needs a person — a furious VIP, a gray-area claim — it moves to your team with the whole exchange in hand.

Yes — Lumi converses in 70+ languages and simply replies in whichever one the shopper opens with, from a Portuguese DM to a German return request. There's no English-only autoresponder, no translation lag, and your brand tone carries across languages instead of flattening into textbook phrasing. International orders stop being second-class tickets.

Weeks, not a quarter. Lumi connects to your store, ingests the catalog, the policies, and enough of your past conversations to learn how the brand talks, then runs a supervised stretch where your team reviews replies before it flies solo. Most brands are fully live inside a few weeks — comfortable runway ahead of the next drop or the Q4 ramp.

Your agent inherits a solved puzzle rather than a cold ticket: the shopper's order history, everything Lumi already checked and did, photos if any exist, and a suggested resolution to accept or override. The shopper never restarts their story from the top, and the transfer happens mid-conversation the moment a threshold trips — not after a frustrating dead end.

A layer on top — and a filter in front. The repetitive eighty percent (tracking, sizing, order edits, routine returns) stops consuming human hours, which is exactly how a one-person support operation survives a viral drop without hiring in a panic. The judgment calls, the VIPs, and the make-or-break moments stay with your people, who finally have room to handle them well.