Book a Demo AI RECEPTIONIST · IMMIGRATION LAW
Immigration clients call scared, on a deadline, rarely in English. Your AI receptionist for immigration lawyers answers in 70+ languages, takes the case-type intake, and books the consult — captured case-ready inside Clio, MyCase, Filevine.
One demo line · every law-firm workflow
Try: “I need a consultation about a car accident.”
No signup, no sales rep — just call it.
Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
Thank you for calling Harper & Lane. This is James, the firm's virtual assistant. How can I help you today?
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Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your intake & immigration case-management system. 270+ integrations.
DocketwiseCGClio GrowClio
MyCase
LawmaticsININSZoom
PracticePanther
Filevine
SmokeballRMRocket MatterLDLead DocketCalendlyDoDocusignTwilioGBGoogle Business ProfileZaZapierThe call that can’t wait
None of them need a lawyer to pick up the phone — they need someone who answers in their language, stays calm, captures the matter and the deadline, and books the consult. And they land the moment the notice arrives.
A terrified spouse calling from outside a detention center, dialing firms in order. The office that answers calm and captures where he's held usually earns the case.
A hard court deadline where the hearing date, court, and A-number have to be captured now — not left in a voicemail until the window closes.
A family-petition question that needs the firm's process and the matter captured — a fit or a referral, not immigration advice from a machine.
A frightened caller holding a notice with a response deadline. Lumi captures the notice type and date and routes it — it never interprets the notice.
An existing-matter status call that should be captured and routed to the paralegal — not lost in a full voicemail box over the weekend.
The case worth taking is the one that calls terrified, on a deadline, in another language. A system should answer it, screen it, and book the consult before the family reaches the next firm.
What is an AI receptionist for immigration lawyers?
An AI receptionist for immigration lawyers answers every call the moment it rings — in Spanish, Mandarin, Haitian Creole, Arabic, Portuguese, and 70+ languages — reassures a frightened caller the firm can help, and screens the matter: the matter type (family or green card, employment, asylum, removal or deportation, citizenship, visa), country of origin, current status, A-number, and any hearing or USCIS deadline, including whether a relative is in detention. It books the consultation on an attorney’s calendar, writes the screened intake into Docketwise, Clio Grow, or MyCase, and escalates detention and deadline emergencies to a licensed attorney. It never gives legal or immigration advice, never evaluates a case, never predicts eligibility or an outcome, and never forms the attorney-client relationship. Representation begins with your engagement agreement; Lumi is the intake desk that never sleeps and never runs out of languages.
The difference a family feels
A voicemail or answering service
Lumi
A caller who couldn’t explain the emergency is a family that already dialed the next firm. A screened matter with the deadline captured and the consult booked is the case you keep — answered in the language they trust.
The frightened call is just the front door
Winning the call in the caller’s language is where Lumi starts. It keeps going — screening, scheduling, the deadline-keeping, and the immigration case-management system you already run — always routing the law itself to your attorneys.
Spanish, Mandarin, Haitian Creole, Arabic, Portuguese — 70+ languages, 24/7. The terrified caller explains the emergency in their own words, and the screened matter lands in your system in English for the team. No answering service matches this.
Matter type — family / green card, employment, asylum, removal, citizenship, visa — plus country of origin, current status, A-number, and any hearing or USCIS deadline. Captured the same disciplined way every time and written into your system.
Matters outside what you handle, obvious conflicts, and non-fits are screened by your rules and routed politely — before they reach an attorney's phone. It qualifies fit; it never evaluates eligibility.
Hours, languages spoken, consult fees, what to bring, how the process works — answered from what you approve. Legal and immigration questions route to a licensed attorney; Lumi never advises, never predicts eligibility or an outcome.
Hearing reminders, USCIS appointment confirmations, consult confirmations, no-show re-books, document-request follow-up — the deadline-keeping a busy immigration firm never has time for.
A detained relative, a hearing days away, a notice with a fast response window — escalated to your on-call attorney immediately with the full screened intake attached.
Voice, SMS, web chat, WhatsApp, email — the family that calls in Spanish and texts a photo of the USCIS notice stays one matter. Nobody re-explains the emergency twice.
Docketwise, Clio Grow, Clio, MyCase, Lawmatics, INSZoom — intake and consults land where your attorneys and paralegals already work. 270+ tools.
Answered in the caller’s language
Most firms lose the non-English caller in the first minute — a language barrier, a voicemail in the wrong language, a hang-up. Lumi answers in the caller’s own language from hello, gathers the matter, and books the consult. This is the moat: the firm that speaks their language is the one they trust.
One matter, one language, every channel — and it lands in your system in English for the team. The caller is met where they are; your attorneys and paralegals read it where they work.
No rip-and-replace
Your intake system, your immigration case-management platform, your calendar — Lumi works inside them, not instead of them. Lumi works on top of the tools immigration firms run — Clio Grow, MyCase, Lawmatics, Docketwise, and more. Screened intakes, consults, and notes post straight into the systems your attorneys and paralegals already trust — 270+ tools in all.
DocketwiseCGClio GrowClioMyCaseLawmaticsPracticePantherSmokeballCalendlyDoDocusignGBGoogle Business ProfileSwitched on from day one
Live against your intake questions, your case types, and your case-management system from the first call, in 70+ languages. Adjust the questions, set what escalates to a person, or add plays of your own.
Your firm, your math
Three sliders. No email gate. This is the case revenue leaking out of calls that hit an English-only voicemail — illustrative math, not a promise.
Retainer revenue leaking out of missed calls
$16,200/month
$194,400 a year — roughly 48.6 matters retained by whoever answered, assuming just 15% of missed calls would have hired you.
Illustrative math on your own inputs — not a promise or an eligibility opinion. Answering in the caller’s language, in the first minute, is what earns the consult.
Built for a firm bound by the rules of professional conduct
An intake line for an immigration firm needs walls, not improvisation — especially with frightened callers and hard deadlines. These four are wired in before the first call.
Lumi answers factual questions about your firm and screens the matter — it never advises on options, never opines on whether someone is eligible or how a case will turn out, and never evaluates a case. Legal questions route to a licensed attorney.
Lumi is scripted to make clear, in the caller's language, that contacting the firm through the intake line doesn't by itself create an attorney-client relationship, and the conversation isn't privileged legal advice.
It never promises a green card, a bond, or any outcome, and makes no unsubstantiated claims. Intake stays operational — who, what, where, when — and the disclosures you configure are surfaced on the call.
A detained person or an imminent hearing is flagged and escalated to your on-call attorney immediately, with the facts already gathered. Nothing time-critical waits in a voicemail box.
Case file · immigration firm
~50 calls/month, half non-English · Docketwise + search-ad leads · before: an English-only answering service that emailed a name at 7 AM
Spanish, Mandarin, Creole, Arabic, Portuguese — 24/7
matter type, country, status, and deadline — captured every time
no more re-explaining process or relaying voicemails
cases won on who answered — in a language the caller trusted
“Half our best cases came in at night, in Spanish, and our answering service could only take a message in English. Now every family gets a calm voice in their language the second they call, the case type and hearing date are captured, and the consult is on my calendar before I'm up. We stopped losing clients to whoever answered in their language first.”
Illustrative composite from typical first-quarter results — names and figures are illustrative, not a guarantee of results, until our first public immigration-firm case study lands.
Objections, welcome
Yes — that's the point. Lumi answers in the caller's own language across 70+ of them, including Spanish, Mandarin, Haitian Creole, Arabic, and Portuguese, on voice, text, chat, and WhatsApp. It runs the same disciplined intake in any language and summarizes it in English in your system so any attorney on your team can pick it up.
No, and it's built not to. Lumi is an intake receptionist — it greets, screens the matter, schedules a consult, and routes to a licensed attorney. It never advises on immigration options, never opines on whether someone is eligible or how a case will turn out, and answers only factual questions about your firm. Legal questions wait for the attorney.
Your intake, run conversationally: the matter type (family, green card, employment, asylum, removal, citizenship, visa), the country of origin, current immigration status, any hearing or USCIS filing deadline, and whether the person is detained — plus the best contact. Vague answers are gently narrowed into usable facts, and the whole screened intake lands in your case-management system.
Those are exactly the calls it exists for. Lumi captures the urgency — where the person is detained, the hearing date — and escalates to your on-call attorney immediately with the facts attached, so a time-critical matter reaches a human fast instead of sitting in a voicemail box.
No, and Lumi is scripted to say so in the language you choose. Reaching your firm through the intake line does not by itself create an attorney-client relationship, and the intake isn't privileged legal advice — representation begins with your engagement agreement and a licensed attorney.
It works on top of the tools immigration firms run — Clio Grow, Clio, MyCase, Lawmatics, and PracticePanther among them. It creates the contact, attaches the multilingual intake, and books the consult. Your system stays the record; Lumi keeps it current. Using something else? Ask.
Lumi is positioned strictly as reception and intake — it doesn't practice law, give immigration advice, or form the attorney-client relationship. It won't guarantee outcomes or make unsubstantiated claims, and it surfaces the disclosures you configure. Your state bar's rules govern; the boundaries are yours to set.
Flat monthly pricing, sized to your call volume and the channels you switch on — not a per-minute meter or a language-line surcharge. Solo and multi-attorney firms are scoped differently, so the honest answer depends on your setup. Book a demo, tell us your volume and case-management system, and we'll put a number in front of you.
Guides & comparisons
Give her the midnight call in a language your voicemail can't answer.
Call the demo line in whatever language you'd use — say a family member was detained, don't know the case type, ask what happens next. Watch what gets captured, what gets escalated to an attorney, and how calm it stays. Then bring your call volume to a walkthrough.
(520) 464-4437
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