Book a Demo AI RECEPTIONIST · FAMILY LAW & DIVORCE
The divorce or custody call never comes from a calm person. Your AI receptionist for family law firms answers with patience, takes the sensitive intake, and books the consult — captured case-ready inside Clio, MyCase, Filevine.
One demo line · every law-firm workflow
Try: “I need a consultation about a car accident.”
No signup, no sales rep — just call it.
Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
Thank you for calling Harper & Lane. This is James, the firm's virtual assistant. How can I help you today?
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Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your intake & case-management system. 270+ integrations.
Clio
MyCase
Lawmatics
Smokeball
PracticePantherRMRocket Matter
FilevineCalendlyDoDocusign
QuickBooksTwilioGBGoogle Business ProfileZaZapier
MailchimpThe after-hours line
These calls come at night, from people barely holding it together. None need a lawyer to pick up — they need a patient voice that listens, captures the matter, and books the consult.
Someone who finally worked up the nerve to call, at an hour no office is open. The firm that answers with patience is the one they trust.
An urgent, emotional matter that needs the county and the details captured tonight — and a calm voice, not a message machine.
A safety call that must reach a person and emergency services immediately — never something an automated line handles alone.
A practice-area and comfort question that deserves a warm, factual answer about the firm — not a callback slip.
An existing-matter call that should be captured and routed, not lost in voicemail over the weekend.
The client who finally called is the one who won’t call twice if no one answers. A patient voice should meet them — and a safety emergency should reach a person at once.
What is an AI receptionist for family law firms?
An AI receptionist for family law firms answers every call the moment it rings — 9 PM and weekends included — meets a distressed caller with a calm, patient voice, and gathers the matter: type (divorce, custody, support, protective order), county and jurisdiction, children involved, timeline, and the opposing party for a conflict check. It books the consultation, writes the intake and conflict flag into Clio Grow, MyCase, or Lawmatics, and directs any immediate-danger call to emergency services and a live person at once. It answers factual questions about the firm in 70+ languages — and it never gives legal advice, never predicts a custody or support outcome, and never forms the attorney-client relationship. Representation begins with your engagement agreement.
The difference a caller feels
A voicemail or answering service
Lumi
A message taken coldly is a client who books elsewhere by morning. A caller who feels heard, with the consult booked, is the retainer you keep — and the conflict flagged before you invest an hour.
The crisis call is just the front door
Answering the 9 PM call is where Lumi starts. It keeps going — conflict checks, scheduling, reminders, safety routing, and the case-management system you run — always leaving the law to your attorneys.
The caller who reaches out at 9 PM in tears, texts a question the next morning, and confirms on chat by afternoon stays one matter — and is never asked to relive it twice.
Matter type, county and jurisdiction, children involved, timeline — captured with patience the same way every time, and written into your system.
The opposing party is recorded and flagged for your team to clear before an hour is invested — Lumi gathers the information; it never decides whether a conflict exists.
How consults work, what to expect, your practice areas — answered warmly from what you approve. It never advises on custody, support, or property; those wait for the attorney.
A caller in immediate danger is directed to 911 or a hotline and escalated to a person at once — you define exactly what triggers that path. It never manages a DV emergency alone.
Consult confirmations, gentle retainer follow-up, document-signing reminders, no-show re-books — the follow-through a small firm rarely has hours for.
70+ languages, 24/7 — the Spanish-speaking caller at 9 PM gets the same calm, patient intake, and the matter lands in your system for the team.
Clio Grow, Clio, MyCase, Lawmatics, Smokeball — intake, conflict flags, and consults land where your attorneys and paralegals already work. 270+ tools.
When the call isn’t calm
Divorce, custody, a night that turned frightening — these calls land at the hour your office is dark, from someone at the edge of their nerve. Here’s how Lumi answers: calm first, the matter gathered, any safety concern routed straight to a human, and the consult booked before the moment passes.
It's 9 PM and the house has finally gone quiet — which is exactly when the call comes. A divorce they've dreaded, a custody fight, a night that turned frightening. A ringing voicemail loses the nerve it took weeks to find.
Lumipicks up live, in a warm and unhurried voice — no hold music, no phone tree, no 'please call back Monday.'
Before anything can be booked, the caller needs to feel heard — and the firm needs the shape of the matter: who's involved, what's happening, what they're hoping to do next.
Lumilistens patiently and gathers the matter — parties, situation, and the opposing name for your conflict check — without ever offering legal advice.
Some of these calls carry a safety concern — a caller who is scared, in danger, or describing a domestic-violence situation. That is not a moment for a machine to handle alone.
Lumiflags it and routes the caller to a live person on your team immediately, and can surface a hotline your firm has approved — never triaging safety itself.
The moment they feel heard is the moment to hold — before the fear talks them into waiting, or into dialing the next firm on the results page.
Lumisets the consultation on an attorney's calendar and writes the screened intake into your system, so someone walks in already up to speed.
Lumi is a warm front door — never a crisis counselor. A safety concern is captured and routed to a person on your team the moment it surfaces; it is never triaged by a machine.
No rip-and-replace
Your intake system, your case-management platform, your calendar — Lumi works inside them, not instead of them. Lumi works on top of the tools family firms run — Clio Grow, MyCase, Lawmatics, Smokeball, and more. Intakes, conflict flags, and consults post straight into the systems your attorneys and paralegals already trust — 270+ tools in all.
ClioMyCaseLawmaticsSmokeballPracticePantherCalendlyGBGoogle Business ProfileDoDocusignQuickBooksSwitched on from night one
Live against your intake questions, your practice areas, and your case-management system from the first call. Retune the empathy scripts, set what escalates to a person, or add plays of your own.
Your firm, your math
Three sliders. No email gate. This is the retainer revenue leaking out of after-hours inquiries that hit voicemail — illustrative math, not a promise.
Retainer revenue leaking out of missed inquiries
$11,520/month
$138,240 a year — roughly 34.6 consults booked by whoever answered, assuming just 12% of missed inquiries would have retained.
Illustrative math on your own inputs — not a promise. The first responsive, patient voice is usually the one that earns the consult.
Built for the most sensitive calls a firm takes
Family-law intake touches fear, safety, and privilege. Four boundaries are wired in before the first call — so care never tips into practicing law, and safety never waits on a machine.
A caller in immediate danger is directed to 911 or the appropriate hotline and escalated to a person at once. Lumi never tries to manage a domestic-violence emergency on its own — you define exactly what triggers that path.
Lumi screens and schedules — it never advises on custody, support, or property division, never predicts an outcome, and answers only factual questions about your firm. Legal questions wait for the attorney.
Lumi makes clear, in the language you choose, that contacting the firm through the intake line doesn’t by itself create an attorney-client relationship, and the conversation isn’t privileged legal advice.
It gathers the opposing party up front and flags a potential conflict for your team — it never decides whether a conflict exists. That call stays with your firm; Lumi just makes sure the information is there.
Case file · family law practice
~60 inquiries/month · Clio Grow + search-ad leads · before: an answering service that just took a message
the same calm intake at 11 PM Saturday as Tuesday mid-morning
opposing party captured before an hour is invested
no more fielding crisis calls or relaying voicemails
the callers who used to book elsewhere overnight
“Our clients almost never call when they’re calm, and they never call during office hours. The service we used just took a message, and half of them booked somewhere else by morning. Now they get a patient voice at 9 PM, the conflict check is done, and the consult is on my calendar — and the ones who need help fast get a person right away.”
Illustrative composite from typical first-quarter results — names and figures are illustrative, not a guarantee of results, until our first public family-firm case study lands.
Objections, welcome
It handles the intake with patience and consistency — which is often what a caller in distress needs most at 11 PM. Lumi listens, acknowledges, reassures the caller that the firm can help, and gathers the facts without rushing or interrogating. It isn’t a therapist or a lawyer, and it doesn’t pretend to be; it makes the caller feel heard, captures what your attorney needs, and books the consult. Anything sensitive or urgent goes to a person.
Safety comes first. If a caller describes immediate danger or a domestic-violence emergency, Lumi is scripted to direct them to 911 or the appropriate hotline and to escalate to your on-call contact — it never tries to manage a safety emergency on its own. You define exactly what triggers that path.
Lumi captures the opposing party’s name and identifying details on the first call and records them with the intake, flagging a potential conflict for your team to review and clear. It does not decide whether a conflict exists — that’s your firm’s call — but it makes sure the information is gathered up front instead of surfacing after you’ve invested time.
No. Lumi is an intake receptionist: it greets, screens, schedules, and routes to a licensed attorney. It never advises on custody, support, or property, never predicts how a case will turn out, and answers only factual questions about your firm. Legal questions wait for the attorney.
No, and Lumi says so in the language you choose. Contacting the firm through the intake line does not by itself create an attorney-client relationship, and the conversation isn’t privileged legal advice — representation begins with your engagement agreement and a licensed attorney.
It works on top of the tools family firms run — Clio Grow, Clio, MyCase, Lawmatics, Smokeball, and PracticePanther among them. It creates the contact, attaches the intake and conflict-check details, and books the consult. Your system stays the record; Lumi keeps it current. Using something else? Ask.
Yes — every caller is answered in their own language, 70+ of them, across phone, text, web chat, and WhatsApp. The intake is summarized in English in your system so any attorney can pick it up.
Flat monthly pricing, sized to your call volume and the channels you enable — not a per-minute meter. Solo and multi-attorney firms are scoped differently, so the honest answer depends on your setup. Book a demo, tell us your volume and case-management system, and we’ll put a specific number in front of you.
Guides & comparisons
Give her the 9 PM call no one else answers with patience.
Call the demo line like someone on the worst day of their year — say you’re considering divorce, get emotional, ask if they can help. Watch how it listens, what it captures for the conflict check, and where it hands off to a person. Then bring your call volume to a walkthrough.
(520) 464-4437
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