The AI receptionist for restoration companies that captures the loss and dispatches the crew.

It works on top of the platforms restoration companies actually run — DASH (Next Gear), Albi, PSA, Restoration Manager, and Xcelerate among them, alongside the Xactimate ecosystem, Encircle, CompanyCam, and CRMs like HubSpot. It creates the job record, attaches the intake, and sets the follow-up. Your platform stays the system of record; Lumi is the intake desk keeping it current. Running something else? Ask — the list keeps growing.

That call is exactly what it's built for. Lumi answers in seconds, keeps the caller calm, walks them through immediate steps you've approved — like shutting off the water main — and captures the loss while it pages your on-call crew. The homeowner hears a composed, competent company at the worst moment of their week, which is precisely when they're deciding who to hire.

No. Lumi captures the carrier, policy, and claim details when the caller has them, and records coverage questions for your team — it never tells a homeowner what their policy covers, never promises an insurance outcome, and never negotiates with an adjuster. Anything coverage-related routes to your people with the file attached.

You define what counts as an emergency — active water, sewage, fire loss, commercial loss — and who's on call. When a call matches, Lumi pages that person immediately by call and text with the address, loss type, severity, and access notes already gathered. Non-urgent work is booked into the schedule instead. Either way the caller gets a commitment, not a callback promise.

Yes — independent shops and franchise operators both run Lumi on their own lines and their own systems. It answers as your business, follows your intake and dispatch rules, and writes into the job platform you use. (LumiTalk is independent software and isn't affiliated with or endorsed by any franchise brand.)

Yes. Property managers and facility contacts get the same disciplined intake — property, units affected, loss type, severity, access, and authority to proceed — captured and routed to the right estimator with the record already started. Large-loss calls can be flagged to reach a principal directly, any hour.

Every caller is answered in their own language — 70+ of them — across phone, text, chat, and WhatsApp. A 3 AM caller in Spanish or Vietnamese gets the same calm intake and the same fast dispatch, and the job record lands in your platform in English so any tech can pick it up.

A traditional answering service takes a message and bills you by the minute; Lumi works the call. It triages severity, captures the loss and the claim details, pages your on-call crew with the full picture, books the non-urgent work, and writes it all into your job platform. It's the difference between finding out about a flood at 7 AM and having a crew there since 2:30.

Flat monthly pricing, sized to your call volume and the channels you switch on — not a per-minute meter that punishes a storm week. A two-crew shop and a multi-market operator are scoped differently, so the honest answer depends on your setup. Book a demo, tell us your volume and platform, and we'll put a number in front of you. One captured emergency call typically covers a long stretch of the bill.