Book a Demo AI INTAKE DESK · ROOFING
The post-hailstorm flood of calls, the active-leak emergency, the “is my claim covered?” text. Your AI answering service for roofers captures the storm and claim details, dispatches an emergency tarp, and books the inspection — on top of the roofing CRM you already run.
One demo line · every roofing workflow
Try: “My AC just died — can someone come today?”
No signup, no sales rep — just call it.
Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
Thank you for calling Summit Air & Heating. This is Cole. How can I help you today?
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Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your roofing CRM & field-service software. 270+ integrations.
ServiceTitanJoJobNimbusAcAccuLynxHPHousecall Pro
JobberRoRoofr
WorkizQuickBooksCoCompanyCam
CalendlyTwilioGBGoogle Business ProfileZaZapierThe inbound loop
Different roofs, one pattern: hail damage, a leak to tarp, and an insurance claim to capture — arriving in a wall the morning after a storm, exactly when your crews are on ladders and your office phone is buried.
One of a hundred calls the morning after a storm — every roofer in the county is buried, and the first to answer and book the inspection gets the street.
An active leak that needs a tarp today, not a callback next week — triaged and dispatched it's a customer for life.
The question that closes storm work — the homeowner wants a roofer who'll capture the claim and meet the adjuster, not just quote a number.
The price question an intake line answers with a free inspection booked — never a roof price over the phone, sight-unseen.
A warm referral off a truck already on the street, worth a same-day inspection before the door-knockers get there first.
The homeowner who hits a busy signal is booking with the next roofer’s truck on the street. A system should answer every surge call and capture the claim before yours ever rings out.
What is an AI answering service for roofers?
An AI answering service for roofers can be configured to capture storm and damage details, collect information supplied by the caller, schedule inspections, flag active leaks, and hand the intake record to a CRM workflow. The roofing business defines staffing, calendar, escalation, and temporary-repair actions. Coverage decisions, claim advice, roof assessment, and pricing stay with the insurer and qualified roofing professionals.
The difference a homeowner feels
A voicemail or answering service
Lumi
A missed surge call is a roof signed off a competitor’s truck. A booked inspection with the claim captured is the job you keep — logged in your CRM before the door-knockers arrive.
Answering the call is just the front door
Whatever comes through your phones after a storm, Lumi handles the intake work — capturing claims, booking inspections, dispatching tarps — and leaves every claim judgment to your team and the adjuster.
Voice, SMS, web chat, WhatsApp, email — every storm call, form photo, and text answered in one place, so the surge after a hailstorm never overflows to voicemail.
Storm date, damage described, insurance carrier and claim number — captured the same disciplined way every time, the free inspection booked, and it all written into your CRM.
An active leak gets a tarp crew dispatched today while the full inspection is scheduled — the homeowner is protected and the job is yours before a competitor knocks.
Lumi captures the storm and claim details and books the inspection. It never quotes a roof price and never tells a homeowner whether their claim will be approved — that's for your team and the adjuster.
Every homeowner in their own language, around the clock — with the storm intake summarized in English in your CRM for the crew.
ServiceTitan, JobNimbus, AccuLynx, Housecall Pro, Jobber, Workiz — Lumi reads and writes where your storm pipeline already lives. No rip-and-replace, never platform-locked.
Why the surge is won in the first hours
The forecast just filled every phone in the county at once. The roofer who answers the surge and captures the claim in the first hours books the street; the one who rolls to voicemail watches the door-knockers take it.
The forecast just did your marketing. Every homeowner on the block is about to dial — and so are the out-of-town door-knockers heading in.
The homeowners who call first are the ones who book first. What Lumi captures now decides whether the inspection turns into a signed job.
While competitors are still returning voicemails, your inspection calendar is already packed — and the leads are sitting in your CRM, not on a notepad.
Switched on from day one
Every play is wired before your first surge call — inbound intake that captures the claim around the clock and outbound recovery that keeps the estimate stack warm. Turn any one on or off; add your own.
Your storm season, your math
Three sliders. No email gate. Roofs are high-ticket and the surge is short — this is the replacement revenue slipping out of storm calls that hit voicemail while a door-knocker takes the street.
Leaking from your board right now
$64,272/month
$771,264 a year — before counting the replacement quotes that age out unanswered.
That leak is 15.3× the cost of a full-time CSR — and it happens precisely when your CSRs are already maxed.
Built for a trade where a claim promise is a liability
A storm-intake line needs walls, not improvisation. These four are wired in before the first surge call — so the desk captures the claim without ever ruling on it.
Lumi captures the storm and claim details and books the inspection. It never tells a homeowner their claim will be covered, denied, or worth a certain amount — that's between your team and the insurer.
Lumi books the free inspection; it never quotes a replacement or repair price sight-unseen. The number comes from your estimator after the roof is inspected.
Water coming through the ceiling gets an emergency tarp dispatched and the details captured — a live hazard is never left sitting in a booking queue.
Lumi reads and writes your existing roofing CRM or FSM — you keep the storm pipeline you run; there's no rip-and-replace, and Lumi is never locked to a single platform.
Case file · regional storm-restoration roofing company
Multi-crew storm & retail roofer · JobNimbus + CompanyCam · before: overflow to voicemail the morning after hail, leads lost to door-knockers
no busy signal when the whole county dials at once
storm date, damage, and carrier — not a name and a number
no more phone tag while crews are on ladders
clean leads — never a notepad pile after the surge
“The morning after a hailstorm, our line used to just melt down — half the county calling at once and every one that rolled to voicemail was a roof a door-knocker signed by lunch. Now every surge call gets answered, the storm date and carrier are captured, the inspection’s on the crew calendar, and it’s all in JobNimbus before I’ve had my coffee.”
Illustrative composite from typical first-season results — names and figures are illustrative until our first public roofing case study lands.
Questions, answered
Never. Lumi captures the storm and claim details and books the inspection. Whether a claim is covered, denied, or worth a certain amount is between your team and the insurer.
No. It books the free inspection. The replacement or repair number comes from your estimator after the roof is inspected.
Yes. Lumi answers every call at once with no busy signal, so the surge that used to overflow to voicemail is captured and booked.
It flags the leak, dispatches an emergency tarp crew, and captures the details — a live hazard is never left sitting in a booking queue.
Yes. Lumi reads and writes JobNimbus, AccuLynx, ServiceTitan, Housecall Pro, Roofr, and 270+ tools. It layers on top of your CRM and is never locked to a single platform.
Yes — storm date, damage described, carrier, and claim number, captured the same disciplined way every time and written into your CRM.
Yes — 70+ languages, live. Homeowners are helped in their own language and the intake lands in your CRM in English for the crew.
Neither. It handles the storm-intake work on top of the CRM you already run and hands claim judgments and pricing to your team.
Guides & comparisons
Give her your storm line.
Open the demo and treat it the way your customers do — report storm damage, mention your carrier, ask if you handle the claim. Then bring your storm volume and your CRM to a walkthrough.
(520) 464-4424
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