The AI receptionist for property management that answers leasing, triages maintenance & handles tenants 24/7.

It works inside the systems independent managers actually run — AppFolio, Buildium, DoorLoop, Rent Manager, Yardi, Propertyware, Rentvine, and TenantCloud among them. It creates and updates contacts, books showings, and files work orders with the unit and urgency attached. Your PMS stays the system of record; Lumi is the worker keeping it current. No rip-and-replace, and the list keeps growing — ask about yours.

It triages. Lumi captures the unit, the specific issue, and how urgent it is, then acts on your rules: a genuine emergency — no heat, flooding, no power, a lockout — is flagged and escalated to your on-call person immediately, while routine requests are logged as work orders for the morning. The tenant gets a real acknowledgement and a ticket, not a voicemail into the void.

For SMB and independent property managers and single-family-rental operators — the ones the enterprise multifamily platforms price out or ignore. There's no enterprise contract, no rip-out of your stack, and no minimum door count. It scales up happily, but it's designed for the manager running dozens to a few hundred units, not a 10,000-unit REIT.

Neither. It replaces the after-hours voicemail and the per-minute answering service. Your PMS stays the system of record and your team still manages owners, vendors, and the judgment calls. Lumi handles the volume — the leasing calls, the maintenance intake, the routine tenant questions — and hands anything sensitive to a person with context.

Lumi answers 24/7, identifies whether it's a true emergency by your definition, and escalates those to your on-call contact right away with the unit, the issue, and the tenant's details already gathered. Routine requests are logged for the next business day. Either way the tenant is heard the moment they call, not the next morning.

It qualifies on the criteria you set — move-in date, budget, occupants, pets, and screening basics — and books the showing. It asks the same questions of every prospect and never screens on protected characteristics; the compliance-sensitive decisions stay with your licensed team. It's built to keep the conversation fair-housing safe by design, not left to a script someone might wander off.

Yes — every prospect and tenant is answered in their own language, 70+ of them, across voice, text, web chat, and WhatsApp. For a building with a multilingual tenant base that means a 10 PM maintenance call handled in the tenant's language and summarized in English in your PMS for any manager to pick up.

A traditional answering service takes a message and bills you by the minute; Lumi resolves. It qualifies the renter and books the tour, triages and files the work order, answers the rent question — and only escalates what genuinely needs you. It's the difference between paying someone to write down a problem and having the problem handled before it reaches your desk.

Flat monthly pricing, sized to your door count and the channels you switch on — not a per-minute or per-message meter that punishes a busy leasing season. Solo operators and multi-property teams are scoped differently, so the honest answer depends on your setup. Book a demo, tell us your PMS and door count, and we'll put a specific number in front of you.