Book a Demo AI RECEPTIONIST · COMMERCIAL REAL ESTATE
Tenant and lease inquiries, tour requests, LOI and deal-status calls. Your AI receptionist for commercial real estate answers mid-tour, qualifies the requirement, and books the showing — captured inside your CRM or deal platform.
One demo line · every real estate workflow
Try: “I want to see 12 Oak Street this weekend.”
No signup, no sales rep — just call it.
Qualify the buyer, understand the need, match available inventory, and deliver a sales-ready lead and complete briefing to the assigned agent.
Hi! Welcome to Cedar & Vine Realty. I’m Ethan, the team’s virtual assistant. I can help answer questions, recommend homes, and connect you with one of our agents. How can I help you today?
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Qualify the buyer, understand the need, match available inventory, and deliver a sales-ready lead and complete briefing to the assigned agent.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your deal platform, listings & CRM. 270+ integrations.
Salesforce
HubSpotDoDocusignCalendly
QuickBooksGBGoogle Business ProfileThe availability loop
Not one of them is complicated — each just needs a broker to pick up, ask the right questions, and capture the requirement. And they land while you’re out on a tour, at an inspection, or across a closing table.
An availability call off your CoStar or LoopNet listing — either a real tenant rep or an analyst pulling comps. One conversation tells you which; voicemail tells you nothing.
A tenant rep with a live requirement. Capture the use, size, submarket, and timeline now, or it gets worked against the next broker's listing by three o'clock.
A marketing-package request from a principal — or a competitor's analyst. Who's asking decides whether it's a lead or a leak.
An acquisition inquiry on an exchange clock. Asset class, price range, and timing captured on the first call, or a seven-figure buyer moves on.
A tour request that only converts if it lands on the right broker's calendar while the interest is warm — not after a Monday callback.
The rep with a live requirement is the whole business — and the one you’ll never hear leave a voicemail. A system should capture that requirement the minute it calls.
What is an AI receptionist for commercial real estate?
An AI receptionist for commercial real estate answers every availability call, tenant-rep inquiry, OM request, and tour request the moment it arrives, then runs the brokerage’s intake: use and asset class, size range in square feet, target submarket, timeline, budget or rate expectation, financing or 1031 status, and whether the caller is a principal, a tenant rep, or an analyst. It answers listing and offering-memorandum questions from your own inventory, books the tour on the assigned broker’s calendar, and writes the requirement into Buildout, VTS, Dealpath, or your CRM. It answers 24/7 in 70+ languages, never quotes a price, rate, or cap rate, and routes anything that needs judgment to a licensed broker with the file attached. Your CRM stays the book of record; Lumi is the intake desk that never steps away.
The difference reps feel
A voicemail or answering service
Lumi
A message slip on Monday is a requirement someone else captured Thursday. A captured requirement is one you can actually work — on reachability, before price ever comes up.
The availability call is just the front door
Answering first is where Lumi starts. It keeps going — reps, investors, follow-up, and the CRM you already run.
Voice, email, web chat, SMS — the rep who calls from a site visit and emails floor-plan questions at dinner stays one requirement, not three disconnected messages.
Use, asset class, size range in SF, submarket, timeline, budget, decision authority — your intake completed conversationally on the first touch, every time.
Availability, specs, dimensions, and offering-memorandum details answered from your own inventory — precisely, in your brokerage's voice, never improvised.
Principal, tenant rep, or an analyst pulling comps off your listing — placed at the door, so the real requirements reach a broker and the fishing calls don't.
CRE cycles run in months, not minutes. Lumi nurtures stalled requirements, keeps prospects warm, and pings past clients when a lease is coming up for renewal.
The LOI-ready principal, the repeat client, the 1031 buyer on a clock — escalated to the right broker immediately, with the whole requirement and matched listings attached.
70+ languages, around the clock — the out-of-state investor and the after-hours tenant rep both get a real conversation, not a voicemail box.
Buildout, VTS, Dealpath, ClientLook, CoStar — requirements land where your pipeline already lives. 270+ tools in all.
The requirement, captured
The rep with an active requirement calls once and hangs up if it rings out — a name and number is worthless without the ask behind it. Lumi holds the call and captures the whole requirement, so what lands on your desk is a working brief, not a callback.
No rip-and-replace
Your deal platform, your listings, your CRM — Lumi works inside them, not instead of them. Lumi works on top of the deal and CRM platforms CRE teams actually run — Buildout, VTS, Dealpath, and more. Requirements, notes, and follow-ups post straight into the systems your pipeline already trusts — 270+ tools in all.
SalesforceHubSpotSwitched on from day one
Live against your listings, your intake questions, and your CRM from the first call. Tighten the qualification, adjust the routing, or stack plays of your own on top.
Your pipeline, your math
Three sliders. No email gate. This is the commission leaking out of requirements that hit voicemail instead of a real conversation.
Commission leaking out of missed calls
$7,200/month
$86,400 a year — roughly 4.3 deals going to whoever captured the requirement first, at a conservative 3% of missed inquiries that would have closed.
And that’s your number, not ours — slide it to your own call volume, miss rate, and per-deal commission.
Built for a business that runs on your license
An agent that answers your phone and touches your pipeline needs walls, not vibes. These four are set before the first call.
Asking terms, lease rates, and pricing come from your team. Lumi shares only what you've published or scripted and books the broker conversation instead of improvising one. It never estimates a cap rate or negotiates — that's a licensed broker's job.
Lumi is reception and intake, not representation. It qualifies the requirement and routes it; it never advises on value, strategy, or a deal's merits. Anything that needs a broker's judgment goes to a broker with the file attached.
Lumi writes into Buildout, VTS, Dealpath, or your CRM — it doesn't become a shadow system. Requirements, notes, and follow-ups land where your pipeline already lives, so nothing is stranded in a separate tool.
Each call, email, and chat is logged and reviewable — who called, what they needed, what was captured and routed where. When a client or a partner asks how a requirement was handled, the trail is there.
Case file · 12-broker commercial brokerage
~30 inquiries/month · tenant rep + investment sales · before: mid-tour calls to voicemail, requirements placed elsewhere
day, night, and mid-tour — when the reps actually call
use, size, submarket, timeline — no more guessing from a voicemail
placed at the door, before a broker's hour is spent
same marketing, same listings — just nothing missed
“We're a small shop — twelve brokers, and every one of us is out in the field all day. We used to lose requirements to voicemail without ever knowing what we'd missed. Now every availability call and every rep with a need gets a real conversation, the requirement is captured — use, size, submarket, timeline — and it's in our CRM with a tour booked before I'm back at the desk. It never quotes a rate, which is exactly right; my brokers own the deal. It's like a front desk that's on every phone at once, without adding a salary.”
Illustrative composite from typical first-quarter results — names and figures are illustrative until our first public commercial real estate case study lands.
Objections, welcome
It works on top of the deal and CRM stack CRE teams actually run — Buildout, VTS, Dealpath, ClientLook, AscendixRE, Apto, and RealNex among them, alongside listing sources like CoStar, LoopNet, and CREXi and CRMs like Salesforce and HubSpot. It creates the requirement record, attaches the intake, and sets the follow-up. Your CRM or deal platform stays the system of record; Lumi is the worker keeping it current. Running something else? Ask — the list keeps growing.
It runs your intake in a natural conversation: use and asset class, size range in square feet, target submarket, timeline, budget or rate expectation, financing or 1031 status, and whether it's speaking to a principal, a tenant rep, or an analyst. Vague answers get narrowed into usable ranges, and the requirement that reaches your broker is qualified and ready to work. What it never does is quote a price, rate, or cap rate — pricing and terms stay with your licensed team.
Only what you tell it to. Most brokerages have Lumi share published asking terms or say the broker will discuss pricing, then book that conversation. It will never invent a rate, estimate a cap rate, or negotiate — those are a licensed broker's job. The boundaries are yours to set, and everything it says is logged and auditable.
Yes — that screening is built into the intake. It establishes who's calling and what they actually need early, so analysts pulling comps and data-scrapers off your listings are handled politely and never land in a broker's queue as a hot requirement. Your team sees the inquiries that are real.
Especially. Commercial real estate is the opposite of a call center — low volume, very high stakes, where a single missed requirement can be the quarter. Lumi is flat monthly pricing, not per-minute metering, so covering every call around the clock costs the same whether it's a quiet week or a leasing surge. You're insuring the handful of calls that matter most.
Yes. For leasing it captures the space requirement — use, size, submarket, timeline, budget. For investment sales it captures acquisition criteria — asset class, price range, target return, 1031 exchange timing, and financing posture — then routes each to the right broker with the intake attached. One receptionist covers the whole desk.
Lumi answers 24/7 in 70+ languages. The out-of-state investor calling about an offering, the tenant rep working late on a relocation, the international buyer — all get a real, professional conversation instead of a voicemail box, with the requirement captured and waiting for your team in the morning.
Days, not months. You give us your active listings, your intake questions, and your routing rules; Lumi starts answering with the plays most brokerages run — availability desk, requirement intake, OM requests, tour scheduling, and follow-up. Pricing is a flat monthly rate sized to your call volume and the channels you switch on, not per-minute metering. Book a demo, tell us your setup, and we'll put a number in front of you.
Guides & case studies
Give her the requirement you'd have missed on a Thursday.
Call the demo line like a tenant rep with a live need — describe the space, ask what's available, push for a rate. Watch her capture the requirement and hold the line on pricing. Then bring your listings and your CRM to a walkthrough and see what catching every requirement is worth.
(520) 464-4492
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