Book a Demo AI RECEPTIONIST · ORAL & MAXILLOFACIAL SURGERY
The AI receptionist for oral surgery practices that captures the referral, books the surgical consult, and handles pre-op and sedation logistics — booking, screening, and working recall on top of Dentrix and Open Dental, while clinical calls route to your surgeon.
One demo line · every dental & vision workflow
Try: “Do you have any openings this week?”
No signup, no sales rep — just call it.
Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
Thank you for calling Bright Smile Dental — this is Camila. How can I help you today?
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Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your PMS & referral tools; PHI-system integration ships via a scoped API integration. 270+ integrations.
Dentrix
Eaglesoft
Open Dental
Curve Dental
DenticonCaCareStackCalendlyThe inbound loop
Different offices, one pattern: a referring dentist with a case to hand off, a patient ready to book a consult, and a sedation or post-op question — arriving at night and on weekends, exactly when your front desk is closed and your surgeons are in the OR.
A referring dentist's front desk with a case to hand off — provider, patient, and procedure that must be captured cleanly or the referral goes to whichever surgeon answers.
A referred patient ready to book the extraction consult — who calls the next surgeon on the list the second this one goes to voicemail.
A high-value implant consult that starts with logistics, not surgery — booked instantly it stays; unanswered it goes shopping.
Sedation and pre-op logistics — NPO instructions, a ride home, medications to disclose — captured for the team, never answered as clinical advice.
A post-op concern after hours that the front desk must never manage — routed straight to the on-call surgeon, immediately.
The referring office that can’t get through is calling the next surgeon on the list. A system should capture the referral and book the consult before yours ever rings out.
What is an AI receptionist for oral surgery practices?
An AI receptionist for oral surgery practices answers every call, chat, and text the moment it arrives — 24/7, in 70+ languages. It captures referrals from GP and dentist offices, books surgical consults on your calendar, gathers the pre-op basics and sedation logistics, and verifies insurance, delivering it all to your practice-management system and referral tools via your scoped integration. It is HIPAA-compliant and signs a BAA. Crucially it is reception and intake only — it never gives clinical or treatment advice, sedation guidance, or candidacy opinions. Every clinical question routes to your surgical team, and any post-op or acute concern routes to the on-call surgeon immediately.
The difference referring offices feel
A voicemail or answering service
Lumi
A fumbled referral is a case that lands with another surgeon. A captured referral with the consult booked and the sedation case slotted is the surgery you keep — clean in your PMS, clinical routed.
Answering the call is just the front door
Whatever comes through your phones, Lumi handles the front-desk work — capturing referrals, booking consults, gathering pre-op basics — and hands anything clinical to the right person.
Voice, SMS, web chat, WhatsApp, email — every call, referral fax follow-up, and text answered in one place, so no referring office or patient reaches a voicemail box after hours.
A dentist's office calling to refer a patient is captured the same disciplined way every time — referring provider, patient, procedure, and urgency — and delivered to your PMS via your scoped integration so your team opens a clean surgical file.
Built to be HIPAA-compliant and signs a Business Associate Agreement — baseline for handling patient information, with an audit trail on every interaction.
Lumi books consults and gathers pre-op basics. It never gives clinical or treatment advice, sedation guidance, or candidacy opinions — clinical questions route to your care team, and post-op or acute concerns to the on-call surgeon.
Every patient and referring office in their own language, around the clock — with the referral and intake summarized in English in your system for any coordinator.
Dentrix, Eaglesoft, Open Dental, Curve, Denticon, CareStack, plus your referral tools — Lumi works on top of the systems your team already runs; direct read-write ships via a scoped API integration. No rip-and-replace.
Why an OMS front desk is its own animal
A general receptionist takes a message. Oral surgery runs on referrals from other offices and a day-sheet of anesthesia blocks that can’t be double-booked. Lumi captures the handoff and books the case into the right room.
Referral captured · live
Provider, patient, procedure, urgency — delivered to your PMS and referral tools via your scoped integration. The referring office gets a clean confirmation, not a callback.
Surgical day-sheet · anesthesia blocks
Local, IV sedation, or general — Lumi slots the case into the right room and confirms the pre-op logistics (NPO, a ride home, medications to disclose) so nothing bumps on the day.
Built for a practice bound by HIPAA
A patient-intake line for a surgical practice needs walls, not improvisation. These four are wired in before the first call — so the front desk never crosses into clinical care.
Lumi is built to be HIPAA-compliant and signs a Business Associate Agreement with your practice — baseline for handling patient information, not an add-on. It handles the minimum necessary and logs every interaction.
Lumi captures referrals, books consults, gathers pre-op basics, and verifies insurance. It never gives clinical or treatment advice, sedation guidance, or candidacy opinions — every clinical question routes to your surgical team.
A post-op complication, uncontrolled bleeding, or an acute concern routes to your on-call surgeon immediately, with the details captured. Nothing clinical is ever managed by the AI alone.
Lumi works on top of your existing practice-management system and referral tools — direct read-write rides your integration path, a scoped API integration. You keep the systems you run; there's no rip-and-replace and nothing to migrate.
Questions, answered
Lumi captures the referral conversationally the same disciplined way every time — referring provider, patient, procedure, and urgency — and hands it to your team, with PMS and referral-tool write-back available via Redox or a custom API connection. The referring office gets a clean confirmation that the handoff landed instead of waiting on a callback, which protects the referral relationship your practice runs on.
Yes. Lumi books the surgical consult and slots the case into the right anesthesia block — local, IV sedation, or general — in the right room, and confirms the pre-op logistics your team requires, like NPO status, a ride home, and medications to disclose, so nothing bumps on the day of surgery.
It relays the standard logistical pre-op requirements your practice sets — such as fasting and arranging a ride — but it never gives clinical or treatment advice. Every clinical question routes to the surgeon, and a post-op complication or acute concern routes to the on-call surgeon immediately, with the details captured.
Yes. Lumi is built to be HIPAA-compliant and signs a Business Associate Agreement as baseline. It handles the minimum necessary and logs every interaction for an audit trail.
Yes. Lumi works alongside the PMS you already run — Dentrix, Eaglesoft, Open Dental, Curve, Denticon, or CareStack — plus the referral tools your practice uses. Standard deployments carry referrals and bookings by task handoffs, keeping PHI out of CRM integrations; direct PMS read-write is available through Redox or a custom API connection as a separate engagement. No migration, nothing new to learn.
Guides & comparisons
Give her your referral line.
Open the demo and treat it the way your referring dentists do — refer a patient for wisdom-teeth or implant surgery, ask a sedation question, then ask something clinical. Then bring your call volume and your PMS to a walkthrough.
(520) 464-4425
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