Book a Demo AI RECEPTIONIST · DSO & MULTI-LOCATION
One AI receptionist for your dental support organization — routing every call to the right office, booking new patients, and running a centralized front desk that books, screens, and works recall on top of Dentrix and Open Dental, across every location.
One demo line · every dental & vision workflow
Try: “Do you have any openings this week?”
No signup, no sales rep — just call it.
Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
Thank you for calling Bright Smile Dental — this is Camila. How can I help you today?
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Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep every office’s stack. Lumi works on top of all of them.
No rip-and-replace — Lumi layers onto each location’s PMS, even when the group runs different systems; PHI-system integration ships via a scoped API integration. 270+ integrations.
Dentrix
Eaglesoft
Open Dental
Curve Dental
DenticonCaCareStackCalendlyThe inbound loop
Different offices, one pattern: a patient who called the main number, a location to route to, and a visit to book — arriving at night and on weekends, exactly when every front desk in the group is closed.
A new patient who called the group's main number and needs to be pointed at the right location — and booked there — before they hang up and search again.
A patient who already knows the location they want — and needs it booked into that office's calendar, not the main line's.
A cross-location transfer that has to move the patient's visit to a second office without dropping the record.
A coverage question that varies office to office across the group — answered instantly it books, unanswered it sends them shopping.
An after-hours clinical concern the front desk must never manage — captured and routed to the on-call dentist for that region immediately.
The patient who can’t reach the right office is calling the next group in order. A system should route by location and book the visit before any office rings out.
What is an AI receptionist for a DSO?
An AI receptionist for a DSO answers every location’s calls the moment they arrive — 24/7, in 70+ languages — routes each caller to the right office by location, insurance, and availability, and books the visit, delivering it to that office’s practice management system via its scoped integration, even when the group runs mixed systems like Dentrix, Open Dental, and Denticon. It gives central visibility across every office. It is HIPAA-compliant and signs a BAA. Crucially it is reception and intake only — it never gives clinical, treatment, or candidacy advice, and every clinical question routes to the care team, with dental emergencies escalated to the on-call dentist.
The difference every office feels
One central answering line
Lumi
A message routed to the wrong office is a patient who never gets seen. A visit booked at the right location is the patient the group keeps — in that office’s system, with the clinical routed to its care team.
Answering the call is just the front door
Whatever comes through any location’s phones, Lumi handles the front-desk work — routing by location, booking, and answering the routine — and hands anything clinical to the right person at the right office.
Voice, SMS, web chat, WhatsApp, email — every call to every location answered in one place, so no patient at any office reaches a voicemail box after hours.
Finds the right office by location, insurance, and availability, then delivers the booking to that office’s system via its scoped integration — even when the group runs Dentrix here, Open Dental there, and Denticon somewhere else.
Built to be HIPAA-compliant and signs a Business Associate Agreement for the whole group — baseline for handling patient information, with an audit trail on every interaction at every location.
Lumi answers routine and logistical questions and books appointments. It never gives clinical, treatment, dosing, or candidacy advice — clinical questions route to the care team, and a dental emergency routes to the on-call dentist.
Every patient at every office in their own language, around the clock — with the intake summarized in English in each location’s system for the coordinator.
One board across the whole group: calls answered, visits booked, and clinical routed — by location — so central ops sees every office without logging into six systems.
One call, the right office
A patient calls the group’s main number. Lumi finds the closest open office, checks insurance and availability, and delivers the booking to that location’s PMS — while central ops watches every office on one board.
“I’m near Cedar Park — can I book a cleaning this week?”
→ Routed to Lakeline Smile Studio · booking delivered to Denticon
14 calls routed today · 6 bookings delivered to Dentrix
9 calls routed today · 4 bookings delivered to Open Dental
11 calls routed today · 5 bookings delivered to Denticon
7 calls routed today · on-call dentist paged once
Every office, one board — routed by location, bookings delivered across mixed systems, clinical routed to the care team. No location goes dark, and central ops never logs into six PMSs to see it. Build a custom routing play →
Built for a group bound by HIPAA
A patient-intake line across a whole group needs walls, not improvisation. These four are wired in before the first call — so no office’s front desk ever crosses into practicing dentistry.
Lumi is built to be HIPAA-compliant and signs a Business Associate Agreement covering the whole group — baseline for handling patient information, not an add-on. It handles the minimum necessary and logs every interaction at every location.
Lumi books, reschedules, routes by location, and answers routine and logistical questions. It never gives clinical, treatment, dosing, or candidacy advice — every clinical question routes to the care team at the right office.
A cracked tooth, severe pain, swelling, or trauma after hours routes to the on-call dentist for that location immediately, with the details captured. Nothing clinical is ever managed by the AI alone.
Lumi works on top of each location's existing practice management system — Dentrix, Eaglesoft, Open Dental, Denticon, and the rest — with direct read-write via a scoped API integration, so every office keeps the system it runs. There's nothing to migrate.
Questions, answered
Yes — that's the point. Lumi routes each call to the right office and works alongside whatever PMS that location runs: Dentrix, Eaglesoft, Open Dental, Curve, Denticon, or CareStack. Standard deployments carry bookings by scheduling links and task handoffs, keeping PHI out of CRM integrations; direct PMS read-write is available through Redox or a custom API connection as a separate engagement. No standardizing systems, no migration.
A patient calls the group's main number and Lumi identifies the right location by what the caller needs, proximity, and real availability, then books for that office's schedule. Central ops sees every routed call, booking, and escalation on one board instead of checking each location separately.
Yes. Lumi is built to be HIPAA-compliant and signs a Business Associate Agreement with the group as baseline — it applies to every location under the agreement. It handles the minimum necessary and logs every interaction for an audit trail across the whole group.
No. Lumi is a patient-intake receptionist. It books, reschedules, screens, and answers routine and logistical questions, and it routes every clinical question to the care team. Dental emergencies route to that location's on-call dentist immediately, with the details captured. Clinical judgment always stays with your team.
Flat, predictable pricing sized to the offices and workflows you switch on — no per-call or per-minute metering that punishes a busy location. Bring your call volume across locations to a demo for a quote specific to your group.
Guides & comparisons
Give her your group’s main line.
Open the demo and treat it the way your patients do — ask for the closest office, ask to book a location, then ask something clinical. Then bring your call volume and every office’s PMS to a walkthrough.
(520) 464-4425
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