SHOPIFY INTEGRATION

The Lumi AI Shopify integration that resolves support, not just answers it

Connect Lumi to your Shopify store and put an AI agent on every channel that actually finishes the work — order lookups, edits, refunds, and where-is-my-order — reading and writing live inside Shopify. A Shopify partner; install and go.

Book a Demo On the Shopify App Store

Shopify customer-support workflow — LumiTalk + Shopify Customer support connected to live business context

Inside Shopify

What Lumi finishes inside Shopify.

Resolves inside Shopify

Lumi doesn't just answer — it authenticates the shopper, reads the live order, and finishes the request inside your store: order edits before fulfillment, refunds within your policy, WISMO with real tracking, and product answers from your catalog. 24/7, in 70+ languages.

WISMO with the real order

Pulls live order and carrier status from Shopify and gives a plain-language answer — not a tracking link — then handles the follow-up (reship, address fix, refund) inside your policy.

Edits orders before they ship

Swaps sizes, fixes addresses, and cancels within the fulfillment window — writing the change back to the Shopify order so your records stay the source of truth.

Every channel, one thread

Voice, web chat, SMS, WhatsApp, Instagram & email — the shopper never repeats themselves, and your team opens to a clean, triaged queue.

Install in minutes

Install Lumi on Shopify in four steps.

Install from the Shopify App Store

Add Lumi to your store — one click, no code, no per-agent fees. Lumi requests only the order and customer scopes it needs.

Connect your policies

Set your return, refund, and address-edit rules. Lumi enforces them exactly — it never invents a payout path or breaks your policy.

Point your channels at Lumi

Web chat, SMS, email, and social route to Lumi. It reads and writes the live Shopify order on every conversation.

Go live

Lumi starts resolving WISMO, edits, and returns end-to-end. Genuinely delicate cases escalate to a human with full order context attached.

Questions, answered

The Shopify integration, answered.

How do I install Lumi AI on Shopify?

Install the Lumi app from the Shopify App Store in one click — no code and no per-agent fees. Lumi requests only the order and customer scopes it needs, you set your return/refund rules, and point your support channels at it. Most stores are live the same day.

Is Lumi on the Shopify App Store?

Yes — LumiTalk is a Shopify partner and installs directly from the App Store. It connects natively to your store's orders, customers, and fulfillment so it can resolve requests in-platform, not around it.

Can it handle where-is-my-order?

Yes, end to end. Lumi authenticates the shopper, pulls the live order and carrier status from Shopify, and answers in plain language — then handles the branch (reship, address fix, refund within policy) instead of dropping a tracking link. See our guide to reducing WISMO tickets.

What does it cost?

Flat pricing sized to your volume and channels — not per-agent seats or per-minute metering. Book a demo with your store's numbers and we'll put a specific figure in front of you.

Connect Shopify