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Helpdesk & support
Freshdesk + LumiTalk
Send qualified conversations into Freshdesk as tickets with the details agents need.
Send qualified conversations into Freshdesk as tickets with the details agents need.
✓Keep your existing workflow
✓Give customers a faster response
✓Get hands-on setup support
The workflow
New conversation → Match contact → Create Freshdesk ticket
From the first conversation to the next action, LumiTalk keeps your team moving without duplicate entry.
01Customer conversationLumiTalk answers, qualifies, and captures context
→
02Structured handoffName, phone, email, summary, and next action
→
03FreshdeskCreate Freshdesk ticket
We’ll do this with you
Get connected without figuring it out alone.
Bring your account and your questions. Our team will help you choose the right connection, configure it securely, and test the handoff with you.
Choose your path
Use the connection that fits your team.
Direct API
Connect directly to the vendor API for the most flexible workflow.
Zapier
Use a ready-made workflow with your Zapier account.
Make
Build a multi-step scenario with Make.
BYOK
Bring your own credentials and keep control of access.
Helpful resources
Keep the setup moving.
Ready to get started?
Connect Freshdesk with LumiTalk.
Schedule a setup session and we’ll help you get the workflow live.
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