Listen naturally
Customers talk in their own words instead of navigating forms, menus, or rigid scripts.
Book a Demo Never miss another customer
The AI customer service agent, receptionist, and help desk — all in one, all done.
LumiTalk doesn’t just answer your calls, chats, texts, and emails — it plugs into the apps you already run and does the work. Inbound and outbound, with ready-made workflows or your own.
- ✓Goal-driven AI agents — handle every conversation, convert & retain every customer
- ✓Security & trust built in — every caller verified, every action logged
- ✓Enterprise-grade AI in 70+ languages — avatar, voice, chat, DM, SMS & email
- ✓Connect your existing stack — through native, Zapier-ready, and Nango-supported paths
Live demo line · answers 24/7
(986) 249-0330
Try: “Book me an appointment for Tuesday afternoon.”
- ✓answers the call
- ✓does the task
- ✓logs it in your software
No signup, no sales rep — just call it.
CHANNEL
WORKFLOWBook a Patient Visit
Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
1 / 9
↓ INBOUND
LIVE CALLHD
LumiTalk AI
Thank you for calling Bright Smile Dental — this is Camila. How can I help you today?
WORKFLOW STEPS
1
Identity verified
In progress
2
Clinical concern routed for review
Queued
3
Medication change captured
Queued
4
Temporary hold managed
Queued
5
Care team briefed
Queued
RESOLVED
✓Workflow completed successfully
↓ INBOUND — customer reaches inPATIENT SCHEDULING AGENT · LIVE AVATAR
Book a Patient Visit
Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
Identity verifiedVerifies identity before accessing the patient recordClinical concern routedClarifies whether the visit is routine or may require clinical reviewMedication change capturedScreens for urgent symptoms without diagnosing
Works in
+270 more
+270 more98%
Resolution rate
24/7
Always available
70+
Languages
< 5 min
Avg. handle time
270+
Platform integrations
Live demo line · answers 24/7
(986) 249-0330
Try: “Book me an appointment for Tuesday afternoon.”
- ✓answers the call
- ✓does the task
- ✓logs it in your software
No signup, no sales rep — just call it.
Works with the tools you already use — no switching, no migration
Shopify
HubSpot
Salesforce
Zendesk
QuickBooksSTServiceTitan
Stripe
Square
WooCommerceCalendly
Google Calendar
Intercom
Gmail
SlackTwilioCClio
Mailchimp
ZohoHHousecall ProFrom hello to done
Not another chatbot. A customer conversation that finishes the work.
LumiTalk understands the goal, adapts when a customer hesitates or changes direction, works within your rules, and owns the outcome.
Build the plan
Lumi identifies the blocker, checks approved knowledge, and selects the next best action.
Act safely
The agent completes permitted work, asks for confirmation when required, and knows when not to act.
Prove completion
Systems are updated, the customer is informed, and the final business state is visible.
Start where the pressure is highest
Two connected ways to give your team AI capacity.
Deploy LumiTalk around the conversations that consume time, create missed opportunities, or leave work unfinished.
Resolve—not just respond.
Investigate customer requests across knowledge, orders, billing, fulfillment, scheduling, and support systems. Complete approved actions and escalate exceptions with the full story intact.
- Order and delivery resolution
- Billing investigation
- Returns and changes
- Feedback recovery
Answer, qualify, schedule, and route.
Handle calls and digital inquiries from the first hello to the completed next step—booking, rescheduling, intake, qualification, urgent routing, and follow-up.
- 24/7 call coverage
- Appointment scheduling
- Lead qualification
- Context-rich handoffs
How LumiTalk works
Every agent has a mission, a plan, and a measurable finish.
Goal-based, not script-based
The agent keeps the business outcome in view even when the customer is uncertain or introduces another concern.
Connected to business context
Approved knowledge and live system information inform what the agent says and what it can do.
Controlled autonomy
Businesses define permitted actions, confirmation points, escalation rules, and professional boundaries.
LumiTalk mission mapActive
Conversation
→What is the customer trying to accomplish?
Business action
→Which approved systems and rules apply?
Outcome
What changed after the conversation?
The conversation is the interface.
The completed business outcome is the product.
One context across every channel
Customers can call, chat, text, or email. Lumi keeps the work connected.
Use the channel that fits the moment without losing the customer’s history, the active goal, or the next action. LumiTalk supports inbound and outbound experiences with a consistent operating model.
Map your channelsVoice
Natural call handling, screening, booking, qualification, and transfer.
Chat
Fast support, guided decisions, order changes, and real-time resolution.
Text
Confirmations, reminders, urgent updates, recovery, and follow-up.
Document collection, longer workflows, summaries, and outbound follow-through.
Works inside the tools you already run
Give your existing software AI wings—without replacing the systems your team depends on.
Industry-ready AI agents
Start with a repeatable customer outcome in your business.
E-commerce
Product guidance, order changes, delivery resolution, returns, and recovery.
Home services
Urgent screening, dispatch, quote follow-up, scheduling, and review recovery.
Legal
New matter intake, deadline detection, conflict screening, and consultation booking.
Real estate
Buyer qualification, preferences, property matching, tour booking, and agent briefing.
What is LumiTalk?
LumiTalk is an omnichannel AI agent platform for customer service, front desk reception, help desk automation, qualification, scheduling, and customer resolution. Each agent has a mission, an adaptive plan, business rules, approved actions, confirmation points, and a measurable finish.
Common questions
Clear answers for buyers, operators, and AI search systems.
How is LumiTalk different from a customer service chatbot?
A chatbot generally answers a question or follows a predefined flow. LumiTalk is designed to understand the customer’s goal, adapt when the conversation changes, use approved business context, complete permitted actions, and show the resulting business outcome.
Can LumiTalk act as both an AI receptionist and customer service agent?
Yes. Reception and customer service are two missions on the same platform. The same agent can greet and route new callers, qualify and schedule them, and investigate and resolve requests from existing customers—sharing one context, one set of business rules, and one conversation history.
Does LumiTalk replace the software we already use?
No. LumiTalk connects to the systems your team already runs—commerce, scheduling, CRM, billing, and help desk tools—and completes work inside them. Your software stays the system of record; Lumi supplies the conversation and the follow-through.
When does LumiTalk involve a person?
Whenever a request falls outside approved actions, a confirmation point requires human judgment, or a customer asks for a person. Lumi hands off with the full story—goal, context, and the steps already completed—so your team starts where the agent stopped.
Build your first LumiTalk agent
Get Started Choose one conversation. Define the outcome. Let Lumi finish the work.
Map the customer goal, connected systems, rules, confirmation points, human boundaries, and success state for your first deployment.
From the blog
Guides and playbooks for every customer conversation.
How AI answers, qualifies, books, and resolves — across voice, chat, text, and email.
Personal InjuryWorked Case Study: Missed-Call Rescue and Text-Back Booking
A worked implementation for a fictional personal-injury firm: a call rings out at a busy moment, an instant text conversation opens, the lead answers, and the workflow books the evaluation and logs every step under firm-approved rules.
HVACWorked Case Study: Event-Triggered Quote Follow-Up
A worked implementation for a fictional HVAC contractor: a replacement quote goes quiet, an event-triggered conversation surfaces the real objections, resolves them with approved language only, and closes the loop with the pipeline updated and follow-up stopped.
AI Customer ServiceWhat Is AI Customer Service? Scope It Before You Scale It
AI customer service uses AI to interpret requests, provide grounded answers, complete approved actions, and involve people when the system reaches a defined boundary.
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